To safeguard customer rights and interests, Campzone & Divezone Hong Kong is committed to quality control for all authentic products sold through our official online store and physical retail shop. Please inspect your items carefully upon receipt and adhere to the following Return & Exchange regulations:
1. Application Deadline & Basic Conditions
- All return or exchange applications must be submitted within 72 hours upon receipt of items (based on the tracking delivery timestamp or the physical store pickup time). Any requests made after 72 hours will strictly not be accepted.
- Items submitted for return or exchange must be in brand-new, unused condition, with all original packaging, tags, labels, and accessories fully intact.
2. Acceptable Circumstances for Exchange
- Product Quality Defects: If an item possesses a non-human-caused quality defect or manufacturing damage, customers may request an exchange for the same product model.
- Incorrect Delivery (Wrong Shipment): If the item received does not match your order details, we will arrange a replacement shipment or provide an immediate exchange at our retail store.
3. Non-Returnable & Non-Exchangeable Circumstances (Please consider carefully before purchasing)
- Personal Reasons: We do not accept any returns, exchanges, or refunds based on personal preferences, change of mind, purchasing the wrong style/model/size, or if the product does not meet personal expectations. No exchanges for other alternative products of equal value will be permitted under these circumstances.
- Colour Differences & Product Imagery: Due to varying monitor colour displays, all product colours are subject to the actual physical item. Website photos are for reference only, and claims based on colour discrepancies will not be accepted. Customers are welcome to visit our retail store to view products in person.
- On-Sale / Promotional Items: All clearance, on-sale, and promotional products (excluding standard member-discounted items) are strictly non-returnable, non-exchangeable, and non-refundable.
4. Exchange Procedures & Arrangements
Upon approval of your exchange application, customers may choose one of the following methods:
- In-Store Processing: Visit our retail store during operating hours for immediate verification and exchange.
- Postal Processing: Return the item to our retail store via SF Express.
- Shipping Address: 11/F (Full Floor), On Lee Building, 545 Nathan Road, Yau Ma Tei, Kowloon, Hong Kong.
- Contact Phone: +852 9677 7241 / +852 2517 7733
- Recipient: Campzone & Divezone Hong Kong
5. Shipping Fees & Final Right of Decision
- If the exchange is due to product defects or an incorrect shipment, all return and re-shipping costs via SF Express will be covered by us.
- Under exceptional circumstances where a non-quality exchange is granted solely at our discretion, the customer shall bear all incurred round-trip shipping expenses.
- Campzone & Divezone Hong Kong reserves the right of final review, interpretation, and decision for all return and exchange applications.
Customer Support:
If you have any further questions, please feel free to reach out to our customer service team via WhatsApp at any time:
