Campzone & Divezone Hong Kong Privacy Policy
Effective and Last Updated Date: 19/07/2026
Campzone & Divezone Hong Kong (hereinafter referred to as "we", "us", or "our") is the operator of this online store. We respect your concerns about privacy and value our relationship with you.
When you visit this store established under the authorization of our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize your personal data (including that of your employees and/or representatives, agents, or individuals acting on your behalf). If you browse or make purchases on the store, we may also collect, process, and utilize your personal data. We are fully aware of the importance of personal data to you and are committed to ensuring the integrity and security of the store.
This Privacy Policy will help you understand the following:
- I. What We Collect
- II. Categories and Types of Information You Provide
- III. Why We Collect Your Personal Data
- IV. How We Use Personal Data and Direct Marketing
- V. How We Use Cookies and Other Similar Tracking Technologies
- VI. How We Process, Share, Transfer, and Disclose Personal Data
- VII. Protection of Minors' Privacy
- VIII. Your Rights and Choices
- IX. How We Protect Personal Data
- X. Updates to This Privacy Policy and How to Contact Us
I. What We Collect
We may obtain your personal data from various sources. We may collect this information when you visit or make a purchase through our store, or when you visit and/or use our social media/social networking pages (or their related stores or corresponding applications, such as Facebook, Instagram).
Our products are also sold in many department stores or other types of brick-and-mortar retail stores. If you have joined our store membership, records of your purchases at physical stores will also be collected by us. When you visit this store or our social media/social networking pages, we may also collect certain information about your device or usage through automated means or by using technologies such as cookies, web server logs, and web beacons.
II. Categories and Types of Information You Provide
1. Categories of Personal Data
The categories of personal data collected by the store may include the following items:
- Identifiers:
(1) Personal identification: such as the member's name, address, telephone number, email address, etc.
(2) Financial identification: such as a credit card or a financial institution account information, etc.
(3) Required identification for cross-border customs clearance: When goods need to be shipped to specific regions requiring real-name customs clearance (such as Taiwan, etc.), according to the local customs and logistics regulations, this may include the recipient's identity card number (resident identification number) or passport number.
- Personal Characteristics: Personal descriptions (such as gender, date of birth, clothing and equipment sizes, etc.).
- Social Conditions and Lifestyle: Lifestyle preferences (such as types of consumer goods used, details of services utilized, product preferences, etc.).
2. Specific Information You Actively Provide
You may choose to provide personal data to us in various ways (such as when you register or shop on our store, or interact via our social media). The types of personal data you may provide include:
- Contact information (such as name, postal address, email address, mobile or other phone numbers).
- Age and date of birth.
- Gender and preferred language.
- Username and password.
- Payment information (such as your payment card number, expiration date, delivery address, and billing address).
- Identity identification numbers required for cross-border customs clearance (such as ID card number or passport number).
- Purchase history and product preferences.
- Content provided by you (such as photos, reviews, comments, articles, and survey responses).
- Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page).
Please note: Providing your personal data is entirely voluntary. However, if you choose not to provide certain mandatory personal data, you may not be able to obtain specific global shipping services or participate in designated promotional campaigns.
III. Why We Collect Your Personal Data
The specific purposes for which the store collects personal data are to provide goods or services to you, including but not limited to:
- Customer management and services.
- Consumer protection.
- Online shopping, cross-border customs clearance, and other e-commerce services.
- Verifying your personal identity (such as to protect you against fraud and other crimes).
- Resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.).
- Enhancing secure transaction behaviors.
- Debt collection.
- Notifying you of business opportunities, products, services, and updates.
- Detecting and protecting you and the store from errors, fraud, or other criminal activities, and monitoring compliance risks.
- Investigating potential illegal acts against personal safety, property safety, and breach of contract.
- Fulfilling Terms and Conditions and Return and Exchange Policies.
- Actions taken in accordance with laws and regulations (including the customs laws of the product's destination).
- Other purposes for which your consent was obtained at the time of collection.
IV. How We Use Personal Data and Direct Marketing
1. Purposes of Data Use
We may use the information you provide for the following purposes:
- Sending you promotional content or other communications.
- Providing the information and services you requested.
- Contacting you to follow up on or confirm your orders, returns, or refunds, and sending you other non-marketing communications related to our products and services.
- Processing your payments and/or transactions.
- Creating and managing your account, including providing access to your purchase history.
- Responding to your inquiries.
- Customizing advertisements that match your interests on our store, social media, and elsewhere.
- Communicating with you and managing your participation in special events, competitions, lucky draws, surveys, and other offers.
- Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis, and customer relationship management programs, as well as performing accounting, auditing, and other internal functions).
- Complying with applicable legal requirements (including cross-border parcel customs declaration requirements of various countries), relevant industry standards, and our policies.
- Periodically performing data cleansing, linking, or merging records internally or through service providers to ensure accuracy.
2. Direct Marketing Policy
- We intend to use your personal data for direct marketing purposes to send you offers and promotional messages regarding Campzone & Divezone Hong Kong products or services.
- We strictly comply with the provisions of the Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region. We will only use your name, email, and phone number for marketing after obtaining your explicit consent (such as by checking the opt-in box during registration or checkout).
- Direct marketing communications may be sent via telephone, post, email, SMS, and social media channels.
- You may choose to opt out of direct marketing at any time, completely free of charge. If you do not wish for us to use your personal data for marketing purposes, you can click the "Unsubscribe" link at the bottom of any marketing email or contact us via the customer service email listed in this policy. We will immediately stop sending you any marketing communications.
V. How We Use Cookies and Other Similar Tracking Technologies
(1) What is a "Cookie"
A cookie is a small file stored on your computer, mobile phone, or smart terminal device by the store server when you log into or browse the website. It usually contains identifiers, the store name, and some numbers and characters. When you visit the store again, the store can recognize your browser through cookies and store your user preferences.
(2) How We Use "Cookies"
When you use our store, we may collect information regarding device models, operating systems, device identifiers, and login IP addresses through cookies or similar technologies, and cache your browsing and click information to view the network environment.
Cookies allow us to recognize your identity when you visit the store, remember the items in your shopping cart, and continuously optimize the user-friendliness of the store. On the store authorized and established under SHOPLINE, cookies help us identify whether you are an existing user or member without requiring re-login on every page.
(3) How to Manage "Cookies"
You can manage or delete cookies based on your own preferences. Most internet browsers accept cookies by default, but you can change your browser settings to refuse them. Please note that disabling cookies may affect your ability to use certain features of the store (such as maintaining items in your shopping cart).
The following links provide instructions on how to control cookies in all major browsers:
- Google Chrome
- Internet Explorer
- Safari (Desktop)
- Mozilla Firefox
- Opera
VI. How We Process, Share, Transfer, and Disclose Personal Data
(1) Processing and Utilization
Our third-party partners may provide certain features of the store. We may entrust partners (including technical service providers, third-party payment companies, and cross-border logistics companies) to process some of your personal data:
- Third-Party Payments: When you make a payment, we will require third-party payment companies to process your credit card information to complete the transaction.
- SHOPLINE Services: When using the SHOPLINE system, the service provider assists in maintaining transaction security, risk management, and technical support.
- Cross-Border Logistics and Delivery: When performing cross-border shipping (such as delivery to regions like Taiwan), we will provide the personal data required for customs clearance (including recipient name, phone number, address, and the ID card/passport number required by the destination customs) to international courier companies or customs brokers to complete legal clearance.
(2) Sharing
We will not share personal data with any third parties unless one or more of the following circumstances apply:
- Based on your request, or with your prior explicit authorization or consent.
- Related to the fulfillment of our obligations under laws, regulations, court orders, or customs declarations.
- Directly related to public safety, public health, and major public interests.
- Directly related to judicial investigation, prosecution, trial, and enforcement of judgments.
- To maintain major legitimate rights and interests, such as the life and property of you or any other individual, when it is difficult to obtain that person's consent.
- The personal data involved has been disclosed to the public by you or collected from publicly available sources.
- Sharing with SHOPLINE and its affiliates: To provide you with full store products and services and resolve technical account issues, you acknowledge and agree that we may share necessary data with our affiliates.
- Sharing with third-party logistics and customs clearance partners: We will only share personal data for legitimate customs clearance and delivery purposes (such as legally sharing your identification number with courier companies for customs declaration). Such partners act as independent data controllers and maintain their own separate privacy policies.
(3) Transfer and Public Disclosure
- In principle, we will not transfer control of personal data to any third party (except in the event of asset acquisition, merger, reorganization, or change of operating entity following bankruptcy).
- In principle, we will not publicly disclose your personal data to the public or undefined groups unless required by judicial authorities or applicable laws and regulations.
VII. Protection of Minors' Privacy
This store is primarily intended for adult consumers and is not applicable to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided personal data to us, please contact us via the email address below, and we will cooperate to delete the relevant records immediately.
VIII. Your Rights and Choices
In accordance with applicable privacy laws, you enjoy the following rights regarding the personal data we hold about you:
- Right to Opt-Out of Marketing: You can opt out of receiving our marketing communications at any time by clicking the unsubscribe link in marketing emails or by sending an email to campzoneoutdoor.hk@gmail.com.
- Right to Withdraw Consent: You can withdraw any previously given consent at any time, though this may result in your inability to use specific products or services.
- Right to Access and Correction: You have the right to request access to and receive a copy of the personal data we maintain about you, request the correction of inaccurate information, request the deletion of data, or close your membership account.
To exercise the above rights, please send an email to campzoneoutdoor.hk@gmail.com. To protect your account security, we will take reasonable steps to verify your identity before processing your request.
IX. How We Protect Personal Data
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
However, no internet transmission system is 100% perfectly secure, and we cannot guarantee that your information will remain absolutely secure under all circumstances (including the security of data during transmission to us). For technical details on how SHOPLINE retains and protects personal data, please refer to the privacy policy published on SHOPLINE's official website.
X. Updates to This Privacy Policy and How to Contact Us
1. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our personal data practices. We will post a prominent notice on the store to inform you of any major changes and will note the most recent update time at the top of the policy.
2. Contact Us
If you have any questions or comments about this Privacy Policy, or if you wish to exercise your personal data rights, please contact us via the following email:
Business Name: Campzone & Divezone Hong Kong
Official Contact Email: campzoneoutdoor.hk@gmail.com
Last Updated Date: 19/07/2026
